Get urgent help in an emergency
For severe chest pain, serious breathing difficulty, unconsciousness, signs of stroke, heavy bleeding, seizure, poisoning, major injury or a pregnancy emergency, call 112 or go to the nearest hospital immediately.
Clinical procedures at home
Injections, IV support, catheter procedures, feeding-tube procedures and complex wound care are considered only after a valid doctor order and an assessment by a qualified professional.
Doctor information and consent
A doctor's name, qualification, registration details, fee and published availability are shown before booking. By requesting a consultation, the patient agrees to share relevant health information. The doctor may advise an in-person examination, testing or hospital care.
Prepare for a consultation
- Explain when symptoms started and list current medicines.
- Share allergies, pregnancy, chronic conditions and relevant reports.
- Use a quiet, private and well-lit place for a video call.
- Do not change a medicine or dose without professional advice.
Prescription and privacy
Only the consulting doctor can issue a prescription, containing the required doctor, patient, date and treatment details. A consultation is recorded only with explicit consent from both patient and doctor.